Effective communication
You spend all day talking to people, giving off signals and spreading ripples around you. We’re often unaware of the ripples we cause, particularly when stressed or under pressure. Effective communication is how you connect to people, build rapport and develop relationships. It’s essential for good leadership, being able to motivate, inspire and win work. My job is to help you take a step back and look at how you communicate and interact with people. We’ll explore communicating with clarity and purpose, being concise and assertive. We’ll also look at your style, how you express yourself via tone and body language and how you can adapt this. It will help you stand out in meetings, interviews and tenders and transform how you engage people day to day, both professionally and personally. You’ll know what ripples you’re spreading - they’ll travel further and have a greater affect.
Areas we’ll cover:
- Having a strong sense of purpose
- Being concise, clear and assertive
- How to stand out in meetings, bid situations and interviews
- Being aware of assumptions and preconceptions
- Becoming a better negotiator and finding meeting points
- Being a good listener and seeing the ’other side of the picture’
- Using open questions to lead meetings
- Having a strong sense of your emotional response to situations
- Understanding patterns of behaviour you’ve got stuck in and how to change them
- Identifying your strengths and development areas
- Understanding your communication style and how to adapt this
- Being open to other people’s suggestions and views
- Understanding how others view you and what you can do to change this
- Being aware of tone and body language
- Practise using role-play